Intellectual capital: The means of production, the traditional basis of capitalism, are now firmly rooted in the workers, because these means are in their heads and at their fingertips.

Teaching employees to think: One of the most valuable resources for any company moving into the 21st century will be how its people think - how they make sense will be the vital component to success or failure.

Working too hard: In the 1980s workers were motivated to work harder. Motivation to work hard is not enough if the thinking behind such work is not clear and well reasoned.

Technology: Why aren't we tapping into the brainpower of our people instead of tapping into the brainpower of the equipment we're using?

Business and emotion can be a volatile mix: Feelings are essential because without them you wouldn't bother to get up in the morning, but they can also absolutely destroy everything.