Irish airline CityJet has opened a new customer contact centre in Swords, Co Dublin, creating 18 new jobs. It replaces an outsourced facility that was located in Mauritius.
The Swords centre will operate from 7am to 7pm each day to deal with enquiries on CityJet's European scheduled routes, which include flights from Dublin, Cork, London City Airport, Paris Orly, Amsterdam and Florence. The airline, previously owned by Air France-KLM, flies seven times daily from Dublin to London City Airport and 18 times weekly from Cork to the UK airport.
Commenting on the new centre, CityJet’s chief commercial officer, Cathal O’Connell, said: “Relocating the call centre to Dublin and bringing it in-house ensures our customers are dealt with by dedicated CityJet staff and enjoy our unrivalled service and attention to detail.”
