We've got Mail:Ripped off? Stunned by good value? Write, text or blog your experience to us

Philip Tobin from Dublin was shopping in Dunnes Stores in the Nutgrove Shopping Centre recently when he noticed most of the items were marked in sterling and euro. "The sterling price was in a rather larger typeface than the euro price," he writes. "I felt this was misleading the customer, who might only find out at the cash point (of no return)."

His interest piqued, he decided to carry out a little experiment. He went home and returned with the exact amount of cash in sterling for a particular item of clothing. The cashier, however, refused to conduct the transaction and told him that she could only accept euro. "I pointed out that the garment was priced in sterling and under consumer law I was entitled to purchase the item for the price displayed." A manager was sent for and she also said that the customer would have to pay for the item in euro; Tobin refused, and said he was not leaving unless he could bring home the item at the stated sterling price. "I was treated to a series of excuses as to why the tag carried a sterling price and why they would not accept sterling. Finally my persistence won out and I was directed to customer services desk where my money was accepted, transferred into euro and the transaction eventually took place."

While we admire Tobin's tenacity and are always pleased when people stand up to major retail outlets (particularly when it comes to that old chestnut of dual pricing), unfortunately he was not strictly correct when he said that he was entitled to purchase the item at the sterling price. Dunnes was not under any legal obligation to accept that currency for the item.

We contacted the National Consumer Agency who confirmed that in the Republic of Ireland Dunnes Stores only has to accept euro. As long as the euro price is printed clearly on the tag, they are not in breach of any consumer legislation, no matter how infuriating we find it.

Warsaw wins wireless wars

Gavin O'Sullivan was moved to send us an e-mail late one night while waiting for a flight out of Warsaw airport. He sent us information on the cost of one of the many wireless internet providers in the airport, where 900 minutes of broadband costs about €4. "Compare this to Eircom's (the only available service) charges at Dublin airport," he writes.

It's enough to drive you from drink

Eamonn Gallagher was pretty pleased with himself when he happened upon a genuine bargain in Tesco recently. Between July 6th and 8th there was a 30 per cent discount on any six bottles of wine, he writes. He bought 12 bottles on July 7th and his dinner guests that night enjoyed these Australian wines so much that he returned to the store the following day for more. "I filled a wine-carrier with six bottles only to be told Tesco had dropped the offer," he writes. "When one thinks of the countless millions in profit that Tesco takes out of Ireland each year this seems to be a very mean way to treat their customers and, of course, very poor PR; on principle I will not buy any more wine in Tesco," he says.

We contacted Tesco and a spokesman said there had been a technical hitch on the Sunday of the promotion in some Tesco stores, so the promo had to be scrapped. The spokesman reminded us that the store had published ads in national papers on two separate days last week in which it apologised for the hitch and announced it planned to re-run it last Sunday.