The National Consumer Agency has collated details of the major retailers’ approach to refunds on Irish pork products.
Superquinn
- Full refund, with or without receipts on own brand goods
- Full refund, with receipt on branded products
- Without a valid receipt, loyalty card and internet customers will have the value of the product(s) put on a gift card
Tesco
- Full refund, with or without receipts on own brand goods
- Full refund, with proof of purchase on branded products
Dunnes Stores
- No formal position
Supervalu/Centra
- Full refund without receipt any SuperValu, CENTRA, Daybreak
and Day Today own brand products.
- Full refund, with receipt on branded products
- Local knowledge on the part of the shop owner may allow branded product refunds without a receipt.
Lidl
- Full refund, with or without receipts on any pork product identified as a Lidl product
Aldi
- Full refund, with or without receipts on any pork product identified as an Aldi product
Londis
- Head Office is recommending to franchisees full refund with proof of purchase
- Where no proof of purchase the decision to refund is entirely at the discretion of the local franchise in question.
BWG Spar & Eurospar
- BWG Spar and Eurospar are giving refunds on their own brand goods and on receipted branded goods
Barry Group Costcutter and Costcutter Express
- Have advised their stores to give full refunds.
- They are adopting a 'common sense' approach and not expecting their regular customers to have a receipt. Where a 'stranger' customer comes in for a refund they are looking at it on a case by case basis.