Sir, - Congratulations to Ryanair on its latest results, showing increased sales and profits. Perhaps some of these profits might be allowed trickle down into the customer services department.
Not contactable by telephone, all enquiries must be made in writing. Fair enough. But after numerous letters, faxes and emails over a three-week period I have yet to receive even an acknowledgement of my query (the cancelling of a scheduled flight, and the dumping of myself and my family in a third country while Ryanair sorted itself out).
It reminds me of that famous advertisement for Carlsberg, where a phone is ringing in a dusty room. On picking up the cobwebbed phone, the answerer learns it is a wrong number. As he replaces the phone and leaves the deserted room, we see it is marked "Complaints Department".
Wonderful stuff.
In the Ryanair version however, not only is there no phone - the letter-box has been blocked up, and any staff actually working appear to have taken vows with the Benedictines or Carmelites. - Yours, etc.,
Joe Hackett, Ardclough, Straffan, Co Kildare.