Sir, – I was booked on an Aer Lingus flight to Malaga for Easter but had to cancel due to Covid-19. I was offered a refund or voucher on March 19th and agreed to accept a voucher.
Since then I have made two email requests to Aer Lingus for the promised voucher as I wish to re-book for September but have received no response.
Surely it cannot take four months to issue a voucher! – Yours, etc,
JOHN TIERNEY,
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Dún Laoghaire, Co Dublin.