Sir, – I enjoyed reading about Therese Caherty's experiences with Bus Éireann (An Irishwoman's Diary, August 29th).
At least she didn’t suffer the indignity that I did when complaining to Aer Lingus in May that their website didn’t show any July flights from Shannon via New York or Boston. It was clearly an omission, and I phoned Aer Lingus to inform them.
The young woman’s response to my complaint was to ask was there a young person in the house who could help me navigate the website. – Yours, etc,
PAUD MURPHY,
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Kilcolgan,
Co Galway.