Eir

The death of customer service: Eir is not alone in letting its customers down

When it comes to poor customer care, Eir is not alone in letting its customers down

Learn to complain effectively, it will save you time, stress and money - and try these trigger words

The phrase ‘I want a supervisor’ can be less effective than ‘I want to log a formal complaint’

Eir’s new billing system results in fines for some customers

Undisclosed number of eir customers hit with €18.45 charge after new billing system rejects their card details

Eir should reassure workers they won’t face discipline for following law - union

Company was chastised in court for failure to acknowledge customer complaints

Staff at An Post and Eir to be balloted on new pay deals

Communications Workers Union gets agreements worth 8% for the postal workers and 11% for those in the telecom operator

Judge labels Eir a ‘disgrace’ after court heard customer service manuals warned staff not to obey law

In wake of court case, telecom provider ‘categorically rejects’ accusations of instructing customer care team ‘to not comply with regulatory obligations’

Eir says sorry … again

State’s largest telecoms group was not just failing consumers on service, it was actively frustrating them

Eir case: Mother unable to call 999 for sick child due to dropped signal

Court hears customer made 13 calls to Eir, sent five emails and tried to make contact eight times on social media but never got anywhere

Eircom customer service manuals warned staff not to obey law, court told

Claims emerge in court case taken against company by communications regulator ComReg

Frontline services workers feel ‘digitally poor’, new survey finds

Growing gap between workers and organisations as digitalisation of workplace continues

Privatising monopoly public utilities makes no sense

Experience in UK and with Eir is that private owners don’t invest in networks but just saddle companies with debt and take dividends

Virgin Media Streaming TV: Compact and convenient but you’re tied to the provider for broadband

Tech review: The loss of physical recordings is a shame but there are compensations

TV over the internet is here but be sure to read the small print

Offerings might look similar, but beware that some are available only with a broadband package, some include annual ‘inflation’ price rises, and some are limited in terms of recording and other features

Eir co-owner Iliad holds off on triggering option to take control

Iliad has had a right since the start of this year to increase its stake in Eir to almost 58%

Eir launches €2m ‘Eir for all’ campaign in ‘start of a new chapter’

First brand refresh since 2015 follows €1.2 billion investment in telecoms company’s infrastructure and customer care

Eir and Ryanair top list of companies named in consumer helpline contacts

Currys and Vodafone also featured prominently among almost 40,000 contacts to the Competition and Consumer Protection Commission

Eir revenue rises for 2023 but higher costs hit earnings

Company continues to add mobile and fibre broadband customers

Last call: Country’s few remaining payphone boxes to be removed after almost a century

Some 3,300 were once dotted across the State but Universal Service Obligation was removed in 2020 due to decline in use

I’m still searching for the old TV commercial starring my father

Does anyone out there have a link to Eircom ad featuring Joe Boland in Connemara?

Eir likely to scale back dividends after €2bn in payouts since French takeover, says Moody’s

Ratings agency expects dividends to fall to no more than €150m this year and next as it raises outlook on telecom’s junk-rated debt

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